About Highlander Sydney Plumbers

A Sydney plumber committed to excellence in plumbing services…

• If we say we are going to be at someone’s house at a certain time then we are there. We give a one hour arrival window. We are never late. We know how busy you are.
• We are honest, courteous and friendly.
• We want you to feel compelled to refer us to your friends and family because you received a level of service that exceeded your expectations..
• We always want to give our customers their price before we start a job. This is the honest way to do business. It give our customers the control over their costs. Nobody wants a bill after the job which is bigger than they expected.
• We always want to give long term solutions. Our motto is fix it once – fix it properly.
• We want the customer to be happy. If there is a problem, we will be back in a flash at no charge to make sure things are working properly..
• We always wanted top staff. All of our staff have been trained in house through our unique association with local school St Joseph’s College. We have top class people that work for us that are a pleasure to deal with. We go the extra mile in providing quality people to your house.
• Good service is not expensive – It’s priceless!
• And lastly – We guarantee to be the neatest and cleanest Plumbers in Sydney. We are the only Plumbing Company in Sydney with the Bum-crack guarantee – if you see a Highlander Plumbing staff member show any bum-crack, we will refund the entire amount of your job.

We think all of this stuff is basic and normal customer service. Thank God we are in the minority that actually delivers.

We would like to think none of this will change in the future. This would be why a huge percentage of our work is from repeat customers.

If you haven’t already, please come and experience the Highlander difference..